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FAQ

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1.Can I get refunded if the item I received is damaged or flawed? read more..

Basically Mogan Shopping is not responsible for damaged, ruined, missing items. It is up to the consumer to take responsibility for the risk of bidding or buying and international shipping. Only under some circumstances can you receive a refund. A possible refund would be provided if we can prove any fraudulent activities had occurred on an eligible buyer, or the item is missing. Otherwise a partial refund might be provided.

For more information, please refer to 'Insurance&Refund'

2.The Item is not as described? read more..

At Mogan Shopping we always encourage all our customers to thoroughly research the item(s) intended for purchase, and know the seller before shopping. We recommend you check the seller's Feedback or ask the seller the item's condition. Mogan Shopping is on hand to assist you where possible. However, we are not liable for any damage of a purchased item, improper representation and any authenticity issue. The most likely way we can assist you is in the case of when a fraudulent activity has happened and be proved. So please bid and buy with caution and self-responsibility, you can also refer to our 'Buyer Protection' for further reference.

3.How to Avoid Authenticity Issue? read more..

When buying antiques or famous brand items, be sure that the item is authentic. You can get advice about items like sports memorabilia, coins, stamps, and jewelry from third-party experts. Some item listings may contain certification information. Even if you haplessly become a victim of fraud, you will have to take responsibility for all of the payment. However, we would post up the seller’s name on our seller rating listing to warn off other customers, block the seller's account, and report it to the store directly.

4.How to avoid purchase misunderstanding? read more..

Before you purchase anything, please read the item description carefully, also take advantage of our translation tool. Mogan Shopping is at hand to help to translate and ask the seller.

Review the seller's Feedback, terms of sale, item description, shipping and payment methods. Make sure you're comfortable with the item and the terms the seller is offering.
If you still have any question, do not hesitate to contact us, we will assist in contacting the seller and coordinating the order process.

5.How can I get my refund? read more..

You can request for a refund within your 'My Account'. Please go to My Account > Account Info > Refund> Fill Form for Refund Request
When you apply for a refund, please specify whether you require a full refund or partial refund. Please be aware that if you still have an outstanding payment, it will need to be completed prior to any refund. Normally, refund will be paid by paypal internationally; Cathay United Bank for Taiwan; Alipay for China; HSBC for HK along with a bank fee charge.

We can only process this in business day. Thanks for your patience.

6.How long does it take to receive my refund? read more..

Normally, you will receive the refund within 24 hours.
If you apply between 10:00~17:00, we will complete your refund payment before the close of the same business day 18:00. If you apply after 17:00, we will complete the return payment by 12:00 noon on the next business day. We operate on Taipei time (UTC+8), weekdays except Taiwan public holidays. We announce all such public holidays on our website.

7.What if I do not win or I win an auction at a price lower than my maximum bid? read more..

Your bid amount will be credited back to your account as soon as you have been out bidden. You may choose to leave the money in your account for future auctions and purchases, or you may withdraw your deposit by ordering a refund. We process refund requests as quickly as possible during our regular office hours. However, international fund transfers to your PayPal account may take a few days. If you win an auction at a price lower than your maximum bid, we can also credit the difference to your account.

8.由於個人的關係所購得的商品我無法立即完成第二次商品結算的程序，若商品抵達摩根全球購物之相關物流據點而遺失時，能夠獲得相關的理賠嗎？ read more..

摩根全球購物為第三方跨國競標系統開發平台，當商品抵達各相關物流據點時，請於28天內完成第二階段結帳程序。
若於28日內發現物品遺失問題時將適用於摩根全球購物之會員理賠條款並且全額理賠。

若超過28日起商品之尚未完成第二階段結帳且不幸發生商品於物流據點遺失之問題，摩根全球購物將按照商品之存放時間與商品原始購買價格為基礎理賠商品。放置時間每超過1個月理賠金額減少10%。