If you cannot find what you like in Mogan Shopping site, you are welcome to send us a request form via the following:

1. Search and find your desired itemsfrom our Mall Directory under the 'Other' tab above the search engine.
2. Copy and paste the page URL, item name, price, quantity and any special requirement into the 'Buy for me' request form, within ‘My Account > Buying > Request Form’.
3. Send and deposit funds into your Mogan Account.
4. Mogan Shopping will handle the rest of the process.
   For more information, please refer to ‘Buy For Me’ within our sitemap.

You are not limited to the shops we have listed, Mogan Shopping can help you purchase items for you from most Japanese website. We are always happy to add more sites for you to shop across Japan. If your favorite online store is not listed, please contact us with your suggestions.
Please follow the following instructions:

1.    Search and find your desired items
2.    Copy and paste each item page URL, item name, price, quantity and any special requirement into the
       'Buy for Me' request form, within ‘My Account > Buying > Request Form’.
3.    Send and deposit funds into your Mogan Account.
4.    Mogan Shopping will handle the rest of the process.
5.    For more information, please refer to ‘Buy For Me’ within our sitemap.

We cannot guarantee if items are in stock, but we will always keep you updated. Thank you for your understanding.

Buying process is the same with Bidding. In addition to the item price, and international shipping fee, the total payment will include other fees, such as Mogan Shopping service fee, bank transfer fee, 5%commodity tax and so on.

For more information, please refer to '2nd Payment'
 

Occasionally there are two prices for anitem.
The lowest price is the original price of the item before tax, and the full price includes the 5%commodity tax. The two prices are provided for your convenience and reference for shoppers.

To purchase the item on your behalf, we require you to deposit an amount that covers the item price, shipping and other related fees into your Mogan Shopping account. However if we are unable to buy for you for any reason, we will refund all cost back to your account.

For more information, please refer to '1st Payment'

We can only ask about items being in stock if you are 100% committed to buying the item and have already sent us your deposit for it. This is due to cultural differences: for Japanese sellers, inquiries about items being in stock are taken as a commitment to your purchase, and they will often put the item on hold for us when we ask. Therefore, we are unable make inquiries unless you are planning to buy the item right away.

Most Japanese online stores are very good about keeping their web pages up to date with stock information. Unfortunately, some are not, and we may not know if an item you requested is out of stock until days or weeks after we have placed your order. In this event, we will refund you the cost of the out of stock item and all fees associated with it as soon as we are notified.

Here is a tip to know if the seller has sent your item(s) internationally.
Please go to the item page on Mogan Shopping site, click on the link of the original item page on Yahoo Japan Auction, located below the item picture.
Once on the original item page, please check the item description.
Under payment methods, you can find the shipping information.
Usually 海外発送  対応しません means this seller does not sent items internationally.
However you still can buy through Mogan Shopping and we will ship them to you.
Regarding asking the seller, you can use English. Our Japanese representative will translate your questions for you.
Please feel free to let us know if you have any further questions.

Mogan Shopping, a deputy shopping service provider, cooperates with EMS for our international shipping operator. 
This shipping operator measures the weight of your purchased items and enters them manually into their log system. Regrettably, we cannot guarantee that this shipping operator will not make a mistake when entering the weight into their system. However, on very rare occasions it unfortunately happens. 
If you feel the weight of your items does not meet your expectation, please do not hesitate to contact us. We will immediately investigate your case with the shipping operator directly depending upon the international time difference. Thank you for your understanding and patience.

Consolidation Shipping

(Do’s & Don’ts)

How We Can Consolidate Your Order
To consolidate your shipping order you must buy from the same seller of up to 10 items per order number during one sign-in purchasing session (up to 48 hours after first purchase), with open order status. If you buy from the same seller, they can send the items to us in one consolidated package, whereby it will be carefully delivered to you via consolidation shipping.

By doing so, we will co-work with the seller to:
1) combine the package for you to lower the overall shipping fee.
2) set a fixed service handling rate of only 700 Yen per order number.
3) apply a one-time charge for all shipping and service fees to reduce cost.

Why We Cannot Consolidate Your Order
We are unable to consolidate shipping orders of items from different sellers due to the following:
1. Items from different sellers would arrive to our warehouse at different times thus causing delays.
2. Such orders would need to be repackaged resulting in further delays and higher cost due to larger packaging.
3. Such repackaging has to meet Japan’s Post Office packaging standards inspection otherwise it would be returned causing further delays.
4. Such repackaged orders have a higher likelihood of being inspected by customs due to the repackaging and mix of items from different sellers involved, thus causing further delays and possible damage.
5. Each item(s) from a different sellers would need to be charged separately (thus increasing your costs), unlike if it was from one Seller.

However, if you wish to purchase items from different sellers into your order, we will ship each sellers item(s) separately from our Japan warehouse to have them reach you as soon as possible. Thank you for understanding and cooperation.
Why We Cannot Consolidate Your Order 
We are unable to consolidate shipping orders of items from different sellers due to the following:
1. Items from different sellers would arrive to our warehouse at different times thus causing delays.
2. Such orders would need to be repackaged resulting in further delays and higher cost due to larger packaging. 
3. Such repackaging has to meet Japan’s Post Office packaging standards inspection otherwise it would be returned causing further delays.
4. Such repackaged orders have a higher likelihood of being inspected by customs due to the repackaging and mix of items from different sellers involved, thus causing further delays and possible damage.
5. Each item(s) from a different sellers would need to be charged separately (thus increasing your costs), unlike if it was from one Seller.

 However, if you wish to purchase items from different sellers into your order, we will ship each sellers item(s) separately from our Japan warehouse to have them reach you as soon as possible. Thank you for understanding and cooperation.