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Still can not find the answer. Please ask a new question via service@mogan.com.tw. Or sign in and ask under the item.

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1.What is Yahoo! Japan? read more..

Yahoo! Japan Auction is the largest auction site in Japan for Japanese customers. Most sellers on this site will not ship abroad and prefer to sell locally. However, you can bid/buy on this site through Mogan Shopping.

2.How do I bid on Yahoo! Japan? read more..

Simply fill out our 2 step registration form and sign up for a Mogan account through Mogan Shopping. Our sitemap includes a guide on how to bid/buy. We are on standby to assist you if required. Please note that all Mogan Shopping account holders must be at least 18 years of age and have a valid Paypal account.

3.How do I purchase items from Japan shopping websites? read more..

Anyone with a Mogan Shopping account can place orders for items on our selected Japanese online stores, located above the search engine. You can also shop within the Mall Directory ‘Other’ via our ‘Buy For Me’ order form. Please refer to our sitemap for details on how to bid/buy.

4.Why can't I just bid by myself? read more..

Japanese auction sites, generally, prefer to sell domestically since the process is easier to manage. Auctioneers often prefer to sell locally since the items on auction might be second-hand or used without a guarantee or warrantee of its condition. Many of the auctioneers might be small local sellers who might have difficulties in dealing in different languages. This is where Mogan Shopping offers you the advantage via our multi-lingual experienced customer service and our dynamic deputy service representative platform.

5.If any issue between a Mogan member and the Japan seller? read more..

Mogan Shopping plays the role as a deputy service proxy (third party representative). We are committed to empower your shopping experience with protection. We monitor the ratings of each seller to enable you to gauge their reputation for your awareness. We also directly contact them to manage your purchase and to closely investigate the item condition. Our experienced customer support teams are skilled in resolving issues on special circumstances. However, in many cases, proof would be required in order to assure successful resolution is such matters. For more details please refer to our ‘Buyer Protection’ policies and ‘Insurance/ Refund’.

6.I do not understand Yahoo! Japan Auction rules? read more..

Yahoo! Japan Auction is the largest online marketplace in Japan. The are an incredible selection of items to bid on. Winning bids can be shipped to you once both payments have been transferred through. Please refer to 'Fee Summary' and 'Shipping Fee'. Our customer service teams are on hand to assist if you have any concerns. We will also offer reminder notices if you violate Yahoo! Japan Auction rules.

For details, please refer to 'How to Bid'

7.Why cannot I find my desired item? read more..

Here are some tips for you to easily search

1. Go to the homepage of Moganshopping
2. Select a shopping mall :
Yahoo Japan Auction,
Rakuten,
Yahoo shopping
3. Enter into Search box: ex CASIO G-SHOCK DW-5600 (note ONLY use English)
4. Search

Please advise if you still are unable to locate your desired item