Customer Service

Track My OrderTrack My Order

There are 8 tracking phases throughout our order process. Please be reminded that the final 3 phases can only be processed once the 2nd payment is transferred. Please click on 'details' for more information on each phase.

Order Tracking Process Status

Order Open details ...
Order Closed details ...
Contacting Seller details ...
1st Payment has transferred to Japan Seller details ...
Order Arrived to Our Warehouse (awaiting 2nd payment) details ...
REMINDER:The following stages can ONLY occur once 2nd payment is completed! details ...
International Shipping Commences details ...
Order Arrived in Your Country details ...
Order Delivered to Your Address details ...

Track Your Order Online via EMS

In addition to Mogan Shopping order tracking service listed above, you can also track and monitor your orders via Japan Post EMS International Mail Shipping Tracking Service.

To use this service you must first collect the package order number that can be found in 'My Account > Order Info > Order List: Package Information' and look under Package No.

Please note, package order numbers will only appear once your order is ready for international delivery. Occasionally, you might not find this tracking number from the Japan Post Office, if so please do not hesitate to contact us.

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