Customer Service

Terms of Service

REGISTRATION OBLIGATIONS

In consideration of your use of services provided by Mogan Shopping, you need to:

  • provide true, accurate, current and complete information about yourself as prompted by the Website's registration form.
  • maintain and promptly update the registration data to keep it true, accurate, current and complete.

If you provide any information that is not true, inaccurate, not current or incomplete, or if Mogan Shopping has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Mogan Shopping may suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).

MEMBER ACCOUNT, PASSWORD AND SECURITY

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to:

  • immediately notify us of any unauthorized use of your account or any other breach of security.
  • ensure that you log out from your account at the end of each session.
  • use the account and password for your own exclusive use and not share the account with anyone else.

Mogan Shopping cannot and will not be liable for any loss or damage arising from your failure to comply with the terms in this section.

SHIPPING AND OTHER FEES

The delivery fee is calculated based on the weight of the item(s), it is an estimation of what the delivery fee will be. However, the weight of the item(s) might increase after being packaged. Item(s) sent to us by the auction seller are NOT packed to be sent internationally and sellers know that items are handled very carefully during the delivery process within Japan. As most items have only a few or no protection, Mogan Shopping needs to repackage them for international delivery. Mogan Shopping will inform you via email of the international shipping fee and other costs. You are obligated to complete payment of the international shipping fee within 2 weeks. If payment is not received by Mogan Shopping within this period, Mogan Shopping will not be responsible for storage.

All other costs that may accrue before and after items have been shipped are to be borne by you. This includes any handling fees or taxes incurred while processing your items, customs and import duties in your country, all local sales taxes, etc. Mogan Shopping customers will be informed of each fee from local Japan delivery to international shipping to your door.

BUYER PROTECTION POLICY

All purchases by eligible buyers that meet these Buyer Protection Program conditions and do not fall within an exclusion or coverage limitation are covered by Mogan Shopping's Buyer Protection Program.
Items must be purchased on the Mogan Shopping website to qualify for Mogan Shopping's Buyer Protection coverage. An eligible transaction is one that occurs between a qualified customer and a qualified seller where:

  • Qualified customers are registered Mogan Shopping account holders.
  • Qualified sellers are sellers who have received more than 100 positive feedback responses on Yahoo! Japan auction website.

Buyer Protection Program covers::
Protection against fraud and loss
Mogan Shopping Buyer Protection program reimburses a certain percentage of an auction or purchase for an eligible customer when the seller does not send an item that has been paid for in an eligible transaction. Declaration must be made within 7 days of receiving the item.

Protection Against Damage on New Items:
After having purchased a new item, if the item is damaged during delivery, Mogan Shopping will compensate a certain percentage of the purchase price to cover repairs. If the item cannot be repaired, Mogan Shopping will refund the full purchase price. 
Declaration must be made within 7 days upon receiving the item.
For more details, please go to Buyer Protection.

EXCLUSIONS FROM MOGAN SHOPPING BUYER PROTECTION

Mogan Shopping is not responsible for damaged, ruined or missing items, and you must take up any claims with the shipping company or Japan Post Office. When selecting a shipping method, please ensure that it includes insurance. Also, you must inform Mogan Shopping staff of special packaging needs for delicate or fragile items. Mogan Shopping selectively pays compensation for antiques, glass or some delicate items if missing, up to the bid or purchased price.

Mogan Shopping does not store items for you in Japan. If an item is too large to hold for your 14 days storage period, we will categorize it as an unpaid item. Mogan Shopping does not accept for any reason failure to pay for items purchased. If failure to complete the payment process after purchasing the item(s). If such this occurs, Mogan Shopping can take a range of actions that include limits on shopping privileges, including limits on buying and selling privileges or suspension of the account.
Furthermore, we do not provide insurance coverage for items stored in our warehouse for over 14 days and take no responsibility for any damage or loss.

Also we do not provide insurance for item in our warehouse if it arrive and not be sent for over 14 days . If any damage or lost, we do not take any responsibility.

ITEMS EXCLUDED FROM BIDDING

Mogan Shopping does not permit you to bid on restricted items in the Republic of China (Taiwan), Japan and any other country. Such items are typically questionably leagal, consumables, alcohol, agricultural items that require special processing by customs, weapons, replicas and toy guns and pornography. For more details, please refer to Restricted Items.

In the event that you bid on and win any of the items that fall into the above mentioned categories, Mogan Shopping has the right to cancel your auction and/or charge fees necessary to preserve our obligations to the seller. However, if you continue to bid on items such as these, Mogan Shopping will cancel your account. Furthermore, Mogan Shopping takes no responsibility for any item confiscated by customs.

STATEMENT ON COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

The software and programs used on the World Wide Web by Mogan Shopping, and web content, including but not limited to writings, pictures, files, information, data, web site architecture, web page arrangement, and web page design, intellectual property rights thereof, including but not limited to trademark rights, patent rights, copyright, trade secrets, and proprietary technologies belonging to Mogan Shopping, and other proprietary owners. No used, modification, reproduction, public playing, derivative works preparation, distribution, publication, public display, reverse engineering, de-compilation, or disassembly will be allowed.

TERMINATION

You agree that Mogan Shopping, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Website, and remove and discard any content within the Website, for any reason, including, without limitation, for lack of use or if Mogan Shopping believes that you have violated or acted inconsistently with the letter or spirit of the User Agreement. Mogan Shopping may also in its sole discretion and at any time discontinue providing services on the Website, or any part thereof, with or without notice. You also agree that any termination of your access to the Website under any provision of User Agreement may take effect without prior notice, and acknowledge and agree that Mogan Shopping may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Website. Furthermore, you agree that Mogan Shopping shall not be liable to you or any third-party for any termination of your access to the Website.

JUDICIARY

The user agreement and the relationship between you and Mogan Shopping shall be governed by the Law of the Republic of China (Taiwan) without regard to its conflict of law provisions. You and Mogan Shopping agree to submit to the personal and exclusive jurisdiction of the courts located within Hsinchu city, Republic of China (Taiwan). Thank for your cooperation and understanding.

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