Customer Service

FAQ

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1. Yahoo! Japan Auction Bidding

What is Yahoo! Japan, bidding conditions, how to bid, how to shop, seller communication, finding items, etc.

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2. How does Mogan Shopping Work

How we operate, register and sign up, validation email, when to place deposits, auto-system checkout, why Mogan Shopping.

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3. Payment

Account monitoring and management, payment options, statements, details, status, currency rates.

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4. Bidding

Sellers, using Yahoo! Japan directly, bidding conditions, what happens if I won or outbid, retractions, how to monitor my bid.

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5. Shipping & Handling

Duration, restrictions, weight and size, repackaging, tracking, shipping methods, customs, delivery address etc.

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6. Shopping

How we buy items for you, additional fees, required deposit amount, asking if certain items are in/out of stock, item weight, international delivery.

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7. Refund

Refunds on damaged, flawed items, incorrect description, misunderstandings on purchases, refund processing duration, refund into a different account.

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8. Prohibited Items

What happens if I bid or buy a restricted item, mobile phones, cameras, toy guns, restrictions by country, volume, weight etc.

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