Customer Service

Shipping Process

Shipping Process

Authenticity of the Auctioneer(1~2 days)

As soon as you win a bid or have purchased an item through us, Mogan will check, verify and assure the authenticity of the associated auctioneer or seller. We will then follow up by transferring the payment of the item only. Once this payment transaction is completed, another segment will be added to the overall process indicator and the 'payment completed' status will appear in your account.

Japan domestic delivery(3~7 days)

As soon as the transaction is accepted, the seller will ship your item(s) to Mogan's warehouse at Shiga, in Japan. It normally takes 3 to 4 days by Japan’s domestic delivery service. After receiving your item(s), we will proceed to package and prepare it for international delivery. Delivery time to your home country will vary, depending on the destination and the delivery method you have chosen.

Send to Japan Address

We can deliver your item(s) anywhere in Japan or any designated address, worldwide. However please ensure that you have entered your correct and accurate address in advance to ensure not extra charge is needed.

International Shipping

We will notify you of any relevant fees before any shipping begins. Items will not be sent until the full shipping payment has been transferred from your Mogan account. We operate with several leading shipping partners which provide reliable and secure service. When your package arrives in your country, it must first clear customs before it can be delivered locally.
This is a necessary procedure over which Mogan has no control, and which might delay delivery time.
For unclosed order, please complete payment within 20 days, otherwise some certain privileges may be restrickted. Please read more:Restrict buying activity

Ship from your local warehouse

As soon as the transaction is accepted, the seller will ship your item(s) to Mogan's warehouse at Shiga, in Japan. Once received your item(s) will be packaged and prepared for international delivery.

We operate with several leading shipping partners which provide reliable and secure service so you can have greater peace of mind that your item(s) will arrive in pristine condition. For more details, please click HERE.

Working Time

For Taiwan Buyer

Ship by Air:Product can be expected to arrive within 10~14 days after all the payment made.

Ship by Sea:Product can be expected to arrive within 20 days after all the payment made.

Outside Taiwan Regions

EMS:Product can be expected to arrive within 10~24 days after all the payment made. This various from different countries. Thank you for patience.

※Occasionally item will be delayed due to Japan long public holiday, thanks for your kindly understanding.

Warehouse

Tokyo Prefecture, Kanto Fukuoka Prefecture, Kyushu Hyōgo Prefecture, Kansai Shiga Prefecure

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